Shipping Policy

1. Overview

LatexJoy ships worldwide. All orders are dispatched from our manufacturing facility in China. Because our latex garments are custom-made to your specifications, please allow adequate time for production before shipment. This Shipping Policy outlines our shipping methods, estimated delivery times, and important information regarding international shipments.

2. Production Time

As each garment is individually crafted to your measurements, production requires 10–20 business days depending on the complexity of the design, material availability, and current order volume. Production time is not included in the shipping estimates below.

• Standard custom garments: 10–15 business days
• Complex designs (full catsuits, multi-piece sets): 15–20 business days

We will notify you by email when your order has been dispatched.

3. Shipping Methods and Estimated Delivery

Note: These are estimated transit times after the production period. Actual delivery may vary due to customs processing, local postal service efficiency, seasonal delays, and other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination country, package weight, and selected shipping method. Free shipping may be available for orders exceeding a specified threshold, as indicated at checkout.

5. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

• LatexJoy cannot predict or control these charges;
• Customs policies vary widely by country — please contact your local customs office for information;
• Orders shipped within the European Union may be subject to VAT in accordance with EU regulations;
• Delays caused by customs clearance are beyond our control and do not constitute a breach of our shipping commitments.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number (where available). You may track your package through the carrier’s official website. For Standard Shipping, tracking updates may be limited once the package leaves China.

7. Lost or Damaged Shipments

If your package is lost or arrives significantly damaged:

• Contact us at support@latexjoy.com within 7 days of the expected delivery date or receipt of the damaged item;
• Provide your order number, tracking information, and photographic evidence of damage;
• We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate.

8. Wrong Address

You are responsible for providing an accurate and complete shipping address at the time of order. If an incorrect address is provided and the package is returned to us, you will be responsible for additional shipping charges for re-delivery. We are not liable for orders delivered to an incorrectly provided address.

9. Unclaimed Packages

Packages returned to us as unclaimed or undeliverable will be held for 30 days. If you wish to have the order re-shipped, additional shipping fees will apply. If no request is made within 30 days, the order may be considered abandoned and no refund will be issued.

10. Contact

For shipping inquiries, please contact us at support@latexjoy.com. Please include your order number in all correspondence.

Last updated: June 2025